Industry Thought Leaders
Our project area provides a repository of past, present and future projects within the industry. As well as providing an overview of the changing market landscape, this section offers access to the suppliers involved in each project.Latest Industry Thought Leaders
Malcolm Netburn, CEO of BPO provider CDS Global, discusses the importance of company culture. He believes that clear, honest communication leads to more effective... > read more
DATAMARK: Business process reengineering specialist - Bill Randag
Organisations are turning to BPO service firms for continuous improvements and innovations, says Bill Randag,...
Organisations are turning to BPO service firms for continuous improvements and innovations, says Bill Randag,...
Adapti: follow the cloud - Mario Schraepen
Adapti’s Mario Schraepen explains why the move to cloud computing is far from being a nebulous...
Adapti’s Mario Schraepen explains why the move to cloud computing is far from being a nebulous...
Bluefin: the countdown begins – Robin Hames
Bluefin’s Robin Hames explains how advanced technology is key to meeting the pensions automatic enrolment launch...
Bluefin’s Robin Hames explains how advanced technology is key to meeting the pensions automatic enrolment launch...
Korn/Ferry International: seamless transition - Dennis Carey
Dennis Carey, vice-chairman of Korn/Ferry International, provides ten best CEO...
Dennis Carey, vice-chairman of Korn/Ferry International, provides ten best CEO...
CustomerContactChannels: Philippines, a jewel in the BPO crown - Rick Ferry
Rick Ferry, CustomerContactChannels, explains why the company’s recent move to the Philippines has been a...
Rick Ferry, CustomerContactChannels, explains why the company’s recent move to the Philippines has been a...
All Thought Leaders Alphabetically
- A Great Combination
- A Partnership of Equals
- A Question of Timing
- Accenture: Access to a Broad Spectrum of Knowledge – Umar Riaz
- AchieveGlobal: inspiring a workforce to reap awards – Sharon Daniels
- Adapti: follow the cloud - Mario Schraepen
- ADP: The Payroll Pay-Off
- Aegis: From Balance Process Outsourcing to Balance Sheet Partnering – Aparup Sengupta
- Aeon IT Solutions: Light Years Ahead – Tim Lee
- Aetna: healthcare solutions with shared accountability - Sandip Patel
- Affiliated Computer Services: The Long-term Value of LPO - Richard Klingshirn
- African Diamond Producers Association: Transforming Africa’s Diamonds
- African Medical Investments: Quality Service on Demand - Dr Vivek Solanki
- AP Services: Moving Forward - Dr Fernando Manuel
- APCO: Emerging Markets- - Strategies for Success
- Are You Making the Most of Your Transactional Documents?
- Are You Ready for Generation Y?
- Asian Outsourcing Gathers Momentum
- Astadia: Software as a Service - Mike Lingo
- ATIO: Southern Comfort
- Atlas Legal: Law on Order
- Banco Africano de Investimentos: Increasing the Pace - Angola’s Revival
- Bespoke Blend
- Bluefin: the countdown begins – Robin Hames
- Borderless Executive Search: The Talent is Out There
- BÖWE BELL + HOWELL: Making Mail-Shots Count - Marv Isles
- Boyden: Talent Contest
- Boyden: What is a CEO Worth?
- BPeSA: Cape Town - a World-Class BPO Destination
- CDS Global: BPO and a cultural revolution - Malcolm Netburn, United Kingdom
- BT: Converged Conferencing Communications
- BT: Success and Sustainability
- Business Brain
- Capgemini: Finance and Accounting Business Process Outsourcing
- CDS Global: A Partner to Participate in Success – Malcolm Netburn
- CDS Global: changing with the times – Malcolm Netburn
- CEO Perspectives: The Proven Course to Leadership Excellence – Erin McInerney and Daniel Diermeier
- Challenger Model Yachts: World-Class Sailing – Wiley Reynolds
- Compass: All Systems Go for BPO - David McCullough
- Cranfield School of Management: The Longer Road
- CTG: Security Solutions - How Much is Enough?
- CustomerContactChannels: Philippines, a jewel in the BPO crown - Rick Ferry
- EDS: Keep the Customer in Focus - Steve Ditto
- EDS: Staying Customer Focused - Alex Halikias
- Eli Lilly and Company: The Right Remedy - Patrizia Carlevaro
- Enterra Outsourcing: Tailor-Made Software Development
- EquaTerra: The Source of the Solution - Mark Toon and Bill Thomas
- EurAviation: No Plane, No Gain - Enrico Galigani
- European Training Foundation: Foundation for Good - Madlen Serban
- Heidrick & Struggles: Succesful Succession -Stephen Langton and John Wood
- Hexaware: growth in a cold climate - PR Chandrasekar
- Hogan Assessment Systems: Testing Times - Rodney B Warrenfeltz
- Hogan Assessment Systems: The Mark of a Leader - Robert Hogan
- How Corporates can Tackle Climate Change: Hivos - Eco Matser
- HP Business Service Management (BSM) Solutions: Real-Time Critical Business Data
- HP: SOX404 Compliance, Business Process Monitoring Tools
- HR Access: A Sixth Sense For HRO - Ignacio Palomera
- HR Access: Get HR Outsourcing Right the First Time - Alan Brennan
- HR Can Drive Results
- HR Certification Institute: Strategic HR Thinking
- HR: Delivery Underpins Strategy
- HRO Heaven
- IBA Group: Go East for Expertise – Sergei Levteev
- IESE Business School: Crash Courses - Giuseppe Auricchio
- IESE: Business Education Bridges the Atlantic
- IESE: Trained to Win in the Short Term
- Institute of Directors (IoD): Professional Development Programmes
- IntaSect Communications: At the Crossroads - Yufeng Tan
- Intelenet: Customer Service Transformed
- Investment Development Agency Ireland: Seeing Green - Barry O’Leary
- Mahindra Satyam BPO: The Search for Lasting Value - Vijay Rangineni
- MatsSoft: focus on service for future success – Martin Scovell and Andy Hendry
- Mauritius Board of Investment: Make Mauritius a Home for Business - Raju Jaddoo
- Mauritius Board of Investment: Mauritius: The Island of Opportunity - Raju Jaddoo
- Medicines for Malaria Venture: Towards a Better Future - Chris Hentschel
- MEDZ: Moroccan Gold - Abellatif Hadj Hamou
- MIRIADE: Meet The Challenge - Vincent Lafon
- MIT Sloan: Conceptually Speaking
- MIT Sloan: Sustainable Benefits
- MIT Sloan: Tailored Executive Education
- PDI: Effective Succession Management
- Personnel Decisions International: The Talent Game
- Planon: Mix and Match - Pierre Guelen
- Politec: Southern Charm - Alexander Schmitz-Kohlitz
- Politec: Southern Charm - Alexander Schmitz-Kohlitz
- PPC Worldwide: the true cost of going AWOL - Ed Radkiewicz
- Pricoa Real Estate and Relocation Services: Relocation Revolution - Earl Lee
- Prosero: Procurement Outsourcing: Co-SourcingSM
- Proteus at London Business School: Creative Inspiration - Patricia Hodgins and Nigel Nicholson
- Rabobank: A Clear View On Commodity Risk
- Radclyffe Consulting: Moment of Truth
- Randstad Financial & Professional: Better Together – Tara Ricks
- Rosetta Stone: Get ready to talk business – Tom Adams
- Rotterdam School of Management, Erasmus University: Working Together to Tackle Talent Development - Jurgen Kluge
- RR Donnelley's Global Document Solutions: Send a Clear Message - Mike Gordon
- Salesforce.com: SaaS Appeal
- SAP: Product Leadership - Hans Thalbauer
- SAP: Shared Services – The Next Generation
- SBC Systems: Lower costs for greater benefits - James Markham
- Scottish Development International: Stake a Claim for Scotland - Lena Wilson
- Senn-Delaney: Lessons in Great Leadership
- Seven Collaborative Solutions: SEVENth Heaven – Sean Culey
- Sitel: Shore Thing - Joe Doyle
- SkillSoft: A New Take on Leadership Training
- SkillSoft: The Learning Curve
- Softage: Russian Rewards - Roman Martynenko
- Spendvision: A Clear Vision - Robert Kirby
- Sword Ciboodle: Choose Your Channel - Kenny Bain
- Sykes: Serve Your Customer, Improve Your Business
- Synergy Business Consultancy: Harness the trend in KPO – Germaine Reyes
- Tata Consultancy Services: Greater Choice for HRO
- TEAM International: Offshoring With Expertise – Matt Moore
- TechniData: Environmental Performance Management (EPM)
- TELUS International: The Future is Friendly – Jeffrey Puritt
- The Philippines: The Growing BPO Centre
- Tripwire: Change Auditing Solutions
