According to the newly released IDC MarketScape report on the comprehensive customer care business process outsourcing (BPO) market, Aegis, a global outsourcing services company and part of the Essar Group, is well positioned to continue to gain valuable market share in the coming years due to several key factors. IDC analysts point to Aegis' funding model due to its relationship with the Essar Group as the foundation to provide stability and structure for strategic acquisitions and integration. Aegis' promising growth strategy and execution, its effective cost management, and focus on services like analytics, are also highlighted as key indicators of Aegis' future growth.
"We are pleased that IDC has recognized our areas of strength and identified us as a major player," said Sandip Sen, president (Americas) and chief marketing officer, Aegis. "Aegis is committed to building on our tremendous momentum to continue to offer innovative services for our clients, drawing upon our global network of contact centers and unique combination of high-touch services."
As per IDC: "The IDC vendor assessment for the comprehensive customer care BPO market represents IDC's opinion on which vendors are well positioned today through current capabilities and which are best positioned to gain market share over the next few years."
IDC MarketScape analyzed the 2009 performance of Aegis and 15 other global BPO providers. The report notes "the market for comprehensive customer care BPO services slowed dramatically in 2009, with many fewer deals struck than in previous years." IDC ranked BPO providers' future successes on several factors, including leadership, financial strength and funding, sales capabilities, delivery model, and portfolio strategy.
