C3/CustomerContactChannels (C3), a global provider of customer management solutions, announced plans to expand operations with a new contact facility in Sofia, Bulgaria. The new facility, slated to open immediately, will have capacity of over 500 multi-lingual customer service representatives and will initially service a global travel client.
C3 plans to significantly expand its European operations over the next year, a move driven by increased interested in European centers from existing and potential clients. Bulgaria will serve as a strategic location for business growth and C3's European expansion.
"We've seen substantial growth in the European market and we want to make a long-term commitment to the region," said David Epstein, C3 CEO. "We're looking to strengthen our presence in Europe by offering the same unique services and solutions we've come to be known for, but with a distinctly European focus."
That focus comes with a highly skilled, multi-lingual staff. Foreign language capabilities at the new contact centre include more than 17 languages from French, Spanish and German to Turkish, Russian and Polish. Workforce training classes have already begun, however, hiring will continue through December.
The diversity of languages and skills available at the center makes Bulgaria an attractive location for many global companies. In 2010, AT Kearny ranked Bulgaria as the #1 place for outsourcing in Europe.
"It's only natural that C3 move to strategic locations throughout Europe to better serve our clients," said C3 president and COO Rick Ferry. "We are extremely impressed by the superior quality of the workforce in the region. This new centre will not only serve a significant role in expanding our European operations, but will also allow us enhanced capabilities for other clients across the globe."
C3/CustomerContactChannels differentiates itself in the market because of its hands on executives and employee-focused corporate culture. The company prides itself on a culture that encourages employee and leadership development, community development and career advancement in an environment that is both fun and exciting.
C3's founders are considered pioneers in the customer management industry, having successfully grown global customer management companies over the last several decades. As a result, the company is uniquely positioned to deliver results for its clients through innovative technology, performance optimisation solutions and cutting-edge reporting tools. By offering a different kind of experience for both employees and clients, C3 challenges the way the industry as a whole is doing business.
C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas. C3 provides a full range of customer contact management services and solutions for corporate clients in a variety of industries. The company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
