Mindpearl Brisbane Celebrates Fifth Anniversary for American Airlines


Thursday, May 02, 2013 by Mindpearl

American Airlines' Asia Pacific on-line market in China and Japan, as well as Asia Pacific off-line markets in Australia, New Zealand, Singapore, Kuala Lumpur and Indonesia, have been supported from Mindpearl's Brisbane offices since the 21 April 2008, and have now reached a terrific milestone of five years in service.

Mindpearl is the preferred service provider to deliver, multilingual contact centre services for American Airlines. Mindpearl supports American Airlines in eight languages across their contact centres in Brisbane, Suva and Cape Town.

Their business partnership commenced in May 2004 in Cape Town, and since then has continued to grow from success to success during the last decade, providing first class customer service for American Airlines in general reservations and sales and ticketing, frequent flyer programme enquires and redemptions.

"We are tremendously proud of our cultural diverse and multilingual team and their achievement and excited being American Airlines' partner of choice." says general manager of Mindpearl Brisbane, Karin Dale.

Mindpearl designs, implements and operates multichannel contact centres around the world. With a comprehensive portfolio of customer contact solutions specifically tailored to suit each client, Mindpearl provides a seamless transition from a client's in-house service.

They specialise in the travel and airline sectors, as well as looking after global names in the telecommunications, retail and weight management industries, offering multilingual services around the globe on a 24 x 7 basis, if required. Mindpearl operates contact centre locations in Brisbane, Barcelona, Cape Town and Suva, Fiji.