Sykes Global Services - Outsourced Contact Centres for Customer and Technical Support

Sykes is a contact centre company providing outsourced solutions to clients in key industry verticals. Our main service areas are:

• Customer care
• Customer service
• Technical support
• Inbound and outbound sales
• Channel management
• Managed networks
• Fulfilment
• Payment collection
• Refund and reverse logistics services

All these services are delivered from local, near-shore and off-shore locations. We operate a network of 20 centres in EMEA and 45 centres worldwide.

We understand that each support service transaction has an impact on the customer’s perception of the company. Customer relationships are crucial, therefore we help you achieve:

• Brand loyalty
• Customer satisfaction
• Reduced costs
• Increased revenue

OUTSOURCING CUSTOMER SERVICE

Giving your customers the best of customer service to answer their enquiries, questions and requests can be achieved through outsourcing. Our focus in this area releases our clients’ precious resources to develop and promote their own products, services and solutions.

TECHNICAL SUPPORT

Helpdesk, RMA and related technical help services provide users with consistent technical assistance across multiple languages, regions and product groups. Delivering high customer satisfaction is one of the expectations our clients place on us.

SALES AND SALES SUPPORT

Inbound sales, outbound sales, and sales support activities delivered from outsourced locations deliver revenue growth in a flexible and scalable service environment. Channel management, lead generation, order management, pre-sales and post-sales support cover every facet of the revenue generation and channel relationship management needs of large organisations.

CONTACT MANAGEMENT SOLUTIONS

We provide cost-effective customer contact management solutions. Our global footprint, coupled with local presence, and near-shore or off-shore contact centres ensures we can answer every outsourced contact centre need. Our willingness and flexibility is highlighted through our dedication to our clients.

PRODUCT FULFILMENT AND REVERSE LOGISTICS

In addition to our core contact centre services, Sykes delivers a range of related services that provide the complete solution to customer experience management needs. Shipping products to consumers, and collecting defective and unwanted items from them, ensures that full control is maintained on your behalf and that the expectations set are met. Full inventory management and planning are included in these services.

PAYMENT COLLECTIONS AND REFUNDS

Taking payments for products and services, making refunds for unwanted and faulty products, and making compensation payments are another means of managing the customer’s experience. Included with this activity are services such as VAT management, debt management and financial reporting.

CUSTOMER EXPERIENCE MANAGEMENT

Your customers expect to have quality service and support both before and after they buy your products. Sykes gives this to the customers of many top companies around the globe.