Contributor: David Williams
David Williams, CEO, H2X
H2X is led by CEO David Williams. David has engineered successful customer experience programmes with some of the world's leading organisations including British Gas, Royal Mail, American Express and Royal Bank of Canada.
David draws on ten years of experience at BP, where he led and delivered international business transformations. A co-founder and ex-vice chairman of QCi, he still remains an associate, having successfully taken the company into the WPP group in 2001.
A regular speaker and industry commentator at major conferences worldwide, David has written many articles on customer experience, change management and marketing effectiveness, including the IDM's Guide to Customer Experience.
Organisational change is always a big upheaval, but it often hits senior management harder than other employees. This is because it falls down on them to guide employees successfully...