Contributor: Dr. Lynda Bourne
Dr. Lynda Bourne, Project Manager, Consultant and Trainer
Dr. Lynda Bourne is an award-winning project manager, consultant and trainer with 25 years professional industry experience. She was the 2003 winner of PMI Australia's 'Project Manager of the Year' award and was granted PMI's Robert J. Yoursak tuition scholarship for the 2004/2005 academic year, for completion of her doctoral dissertation for the award of Doctor of Project Management.
She is a recognised international authority and author on stakeholder management. She has presented at conferences and seminars in Europe, Russia, Asia, USA, New Zealand and Australia to audiences of project managers in the IT, construction, defence and mining industries, and has published papers in many academic and professional journals.
Heathrow's Terminal 5 is a good example of how stakeholders' perceptions of success, or failure, can vary enormously. In this excerpt from Stakeholder Relationship Management, author...