Contributor: Jamie Craig
Jamie Craig, Consultant, Cape Consulting
Jamie Craig is a consultant with the service excellence consultancy, Cape Consulting.
Cape Consulting is a consultancy which is dedicated to assisting client organisations to effect major improvements in the quality of their customer service without adding capital costs.
Mr and Mrs Average, with their average-priced house and car and two-point-four children don't resemble anyone I know. By their very nature the Average family are fairly dull and uninspiring....