Contributor: Alan Fairweather
Alan Fairweather, motivational expert
Alan Fairweather worked in sales and customer services and did the job of a manager for 15 years. He now spends his time running seminars and workshops, developing skills on how to handle problem people and situations.
Building Your Likeability Factor
Likeability can sell products, win votes or transform a team's fortunes. But what is it, and how important is it? In this extract from his book How To Manage Difficult People