White Papers

Differentiate Your Company with Complete CRM
The spread of Web 2.0 concepts in everyday consumer activities has altered the way people relate to one another and how information is delivered. In a highly networked world where people can comment, connect,
Oracle

Self-Service Meets Web 2.0: Serving the 21st Century Customer
The idea of the customer as king has become engrained in our way of thinking. This is the case today, more than ever before, as Web 2.0 and social networking technologies are being adopted by organizations
Oracle

Customers Have Changed: Has Your Loyalty Program Kept Pace?
We have all read the statistic that says it costs five times more to acquire a customer than to retain one, and we all intuitively know that customers are more difficult to get, keep, and grow than ever
Oracle

Payroll Outsourcing: Could do Better
When it comes to payroll outsourcing there seems to be considerable dissatisfaction among UK companies with regards their existing solutions. New research, conducted by Orion Partners on behalf of HR Access,
HR Access Solutions