Business Intelligence White Papers

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Latest White Papers

Real-Time Fraudsters Detection using Nuance Voice Biometrics FreeSpeech This document provides an overview of Nuance Voice Biometrics fraud detection capabilities. Nuance Voice Biometrics Product Suite implements a wide range of security measures to protect...

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Voice Biometrics 101 An introduction and overview of voice biometrics for customer Introduction to Voice...

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The Gateway to Intelligent Virtual Assistants How to get started transforming the web customer experience with...

Windstream Reinvents Its Online Customer Experience with Nuance’s Nina™ Web Innovative virtual assistant technology achieves 72% first contact resolution rate in only three...

Competing Across Borders: How Cultural and Communication Barriers Affect Business This white paper explores the challenges companies face when they have to operate or compete in increasingly international...

Does Online Language Learning Work for Businesses? A company no longer needs to be a multinational giant to do business internationally; whether they sell their goods or services to foreign clients or outsource parts of their operations to...

SIIA Guide "Postsecondary Education for Adult Learners: Evolution of a Sleeping Giant," the Expert's Guide to the Postsecondary Market, Software Information & Industry Association, Education Division...

APU Corporate Overview A reprint of an article providing employers an overview of online education and the postsecondary market as they secure / develop employee development resources....

Transforming the Utility Industry through Business Process Outsourcing Transforming the Utility Industry through Business Process...

Driving First Contact Resolution for a Rich Customer Experience Driving First Contact Resolution for a Rich Customer...

Revenue Assurance Strategies for Utilities Revenue Assurance Strategies for...

The Future of Customer Engagement The Future of Customer...

It's Your Call It's Your...

Invesco Trimark Provides Personalized Service Using a Nuance Voice Verification Solution Invesco Trimark Provides Personalized Service Using a Nuance Voice Verification...

Understanding Consumer Perspectives on Voice Biometrics Understanding Consumer Perspectives on Voice...

Key Considerations For Deploying Voice Voice Automation Top 10 - Key Considerations For Deploying...

Outsourcing for High Performance Outsourcing for High...

Achieving High Performance in the Lodging Industry Achieving High Performance in the Lodging...

From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World Meet From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World...

Accenture Global Delivery Network: Achieving High Performance Accenture Global Delivery Network: Achieving High...

The New Economics of Color Print The New Economics of Color...

Using Targeted Marketing Strategies to Optimize Healthcare Plans Using Targeted Marketing Strategies to Optimise Healthcare...

Healthcare Benefits Communication Preferences Healthcare Benefits Communication...

The Empowered RIM Manager The Empowered RIM...

"What Drives Public Acceptance of Nanotechnology?" by Steven C. Currall, Eden B. King, Neal Lane, Juan Madera and Stacey Turner What drives public acceptance of...

"Lessons from the Rise and Fall on Enron" by Steve C. Currall Lessons from the Rise and Fall of...

"Are you ready?" by Michael Jarrett Michael Jarrett (mjarrett@london.edu) is an adjunct professor in organizational behaviour at London Business School and a founding partner of Ilyas Jarrett & Company, a research and...

The Gatekeeper’s Dilemma: How Do You Tell Good Ideas from Bad? The Gatekeeper’s Dilemma: How Do You Tell Good Ideas from...

Identifying Good Leadership Talent Identifying Good Leadership...

Improving Performance Through a Shared Business Model Improving Performance Through a Shared Business...

The Team at the Top - The Eight Requirements of a Healthy, High-Performance Team The Team at the Top - The Eight Requirements of a Healthy, High-Performance...