Communications White Papers

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Latest White Papers

Smarter Service Delivery for Better Customer Experience and Lower Operating Costs MatsSoft I've been in enough meetings with public sector clients now to recognise that the 'doing more for less' argument doesn't need to be made any more. It's a...

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How MATS® Keeps More Customers Smiling and Profits Up in Financial Services MatsSoft A lack of communication during the application process was losing one of the largest payment processors in the UK and increasing operating...

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ISA Processing Made Easy With MATS® MatsSoft The year of 2008 and the years since have proved to be very challenging for ISA...

It's Your Call Nuance Communications UK It's Your...

Key Considerations For Deploying Voice Nuance Communications UK Voice Automation Top 10 - Key Considerations For Deploying...

Invesco Trimark Provides Personalized Service Using a Nuance Voice Verification Solution Nuance Communications UK Invesco Trimark Provides Personalized Service Using a Nuance Voice Verification...

Understanding Consumer Perspectives on Voice Biometrics Nuance Communications UK Understanding Consumer Perspectives on Voice...

The New Economics of Color Print Pitney Bowes The New Economics of Color...

Healthcare Benefits Communication Preferences Pitney Bowes Influencing the Human Factor: Improving safety...

Using Targeted Marketing Strategies to Optimize Healthcare Plans Pitney Bowes Using Targeted Marketing Strategies to Optimise Healthcare...

The Empowered RIM Manager Pitney Bowes The Empowered RIM...

Self-Service Meets Web 2.0: Serving the 21st Century Customer Oracle Self-Service Meets Web 2.0: Serving the 21st Century...

Differentiate Your Company with Complete CRM Oracle Differentiate Your Company with Complete...

Customers Have Changed: Has Your Loyalty Program Kept Pace? Oracle Customers Have Changed: Has Your Loyalty Program Kept...

Intelligent Print Sourcing RR Donnelley Global Document Solutions Intelligent Print...

Office Communications Management RR Donnelley Global Document Solutions Office Communications...

Transpromo – Maximising the Value of Customer Communications RR Donnelley Global Document Solutions Transpromo – Maximising the Value of Customer...

Managed Security Monitoring: Network Security for the 21st Century BT Americas Managed Security Monitoring: Network Security for the 21st...

Unified Communications and Collaboration - Reaping the Benefits of Connecting Your Team BT Americas Unified Communications and Collaboration - Reaping the Benefits of Connecting Your...

Pharma Futurology Joined-up Healthcare: 2016 and Beyond BT Americas Pharma Futurology Joined-up Healthcare: 2016 and...