Corporate Strategy and Consultancy White Papers

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Latest White Papers

Hangzhou - An Outsourcing Model City in China Hangzhou, the capital of Zhejiang Province, is the provincial centre in economy, culture, science and education. It is one of the 21 Outsourcing Model Cities in...

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Hang Zhou East Software Park Hang Zhou East Software Park is an important part of the 'Heaven Silicon Valley' technology construction of HangZhou. It is also a national park in...

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2012 Hangzhou Municipal Government Work Report In view of the current complicated international and domestic situation, as well as the challenging work tasks in 2011, the city took scientific development as its main theme and...

Introduction of Hangzhou Economic Background and Outsourcing Policies Hangzhou, the capital of Zhejiang Province, is the provincial centre in terms of its economy, culture, science and educational...

What's Working Around the World: Global Insights on Employee Engagement This white paper looks at current levels of employee engagement and how workers feel about the changing employment value...

A New Way to Look at Auto-Enrolment Auto-enrolment won’t go away. But it needn’t be a burden. Instead of treating it as just a compliance problem, why not look at it...

Why Do Bids Fail? Report by Grichan Winning Services The Grichan Partnership's Business Winning Services Team recently embarked on an extensive pan sector study into the reasons behind why bids fail in order to inform the services we provide to...

Cross Sector Movement of Senior Leaders While not a new phenomenon, movement between business sectors at senior management levels is increasingly...

Home Versus Office: The Benefits and Challenges of Home Working At a time when companies are trying to reduce costs and improve efficiency, offering employees the opportunity to work from home is an attractive...

Are You Listening? Why Your Customer Experience Program Will Fail Without the Voice of the Customer Customer experience management has become established as a method of improving customer retention, reducing costs and creating a customer-centric...

Key Considerations for Implementing a Mobile Engagement Strategy The rate of adoption of mobile phones and mobile devices in the last ten years represents one of the greatest innovations in technology, in terms of global expansion and...

The Power of Text Analytics in Customer Experience Programs Today's successful companies have already implemented a customer experience program in one form or...

Improving Performance Through a Shared Business Model Improving Performance Through a Shared Business...

Document Process Management: The Case for an Integrated Lifecycle Approach Document Process Management: The Case for an Integrated Lifecycle...

Effective Records Management in Today’s Business Environment Effective Records Management in Today’s Business...

Exposing and Taming the Costs of Office Document Handling Exposing and Taming the Costs of Office Document...

A Step Ahead: The Next Level of Efficiency A Step Ahead: The Next Level of...

Science of Service Science of...

Service After Sales Service After...

The Team at the Top - The Eight Requirements of a Healthy, High-Performance Team The Team at the Top - The Eight Requirements of a Healthy, High-Performance...