Outsourcing White Papers

Stay up to date with the latest Outsourcing white papers from the global chief executive industry

Latest White Papers

Business Continuity Challenges in the Multilingual Contact Centre Environment Business Continuity (BC) and Disaster Recovery (DR) can mean life or death for any organisation and this is every bit as true in the multilingual contact centre...

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Key Factors to Consider When Choosing an Outsourcer for Your Contact Centre Services Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational...

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The Case for Actionable Business Intelligence As businesses today continue to operate with lean staffs and tight budgets, the ability to turn raw data into useful and meaningful information is...

What Keeps You Up at Night? Creating Systems to Deal with Nonprofit Challenges Today's nonprofit landscape is undoubtedly challenging. Nonprofit organizations face increased operating costs, greater constituent needs, decreased funding and limited staff...

What Online Shoppers Need Recently, the US Department of Commerce estimated that eCommerce sales increased 14.8% to $165.4m in 2010. And the trend of growth in the eCommerce arena isn't expected to drop anytime...

Five Strategies to Extend Your Brand in the Digital Era Media companies are increasingly shifting their focus to a larger-scale brand perspective. Media companies are now in the business of building and selling entire...

Human Resources Case Study: The Challenge of an Outsourcing Transition Human Resources Case Study: The Challenge of an Outsourcing...

Transforming the Utility Industry through Business Process Outsourcing Transforming the Utility Industry through Business Process...

Revenue Assurance Strategies for Utilities Revenue Assurance Strategies for...

Driving First Contact Resolution for a Rich Customer Experience Driving First Contact Resolution for a Rich Customer...

The Future of Customer Engagement The Future of Customer...

From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World Meet From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World...

Outsourcing for High Performance Outsourcing for High...

Accenture Global Delivery Network: Achieving High Performance Accenture Global Delivery Network: Achieving High...

Achieving High Performance in the Lodging Industry Achieving High Performance in the Lodging...

Making the Right Decisions about Learning Simulations Making the Right Decisions about Learning Simulations ...

Rewards and Relationships: Mitigating Risk through Strategic Learning Outsourcing Rewards and Relationships: Mitigating Risk through Strategic Learning Outsourcing ...

Unlimited Change for a Fixed-Price: the Next Generation of Offshore Application Outsourcing Contracts Unlimited Change for a Fixed-Price: the Next Generation of Offshore Application Outsourcing Contracts...

Managing Risk in Turbulent Times Managing Risk in Turbulent Times ...

The Fortune at the Bottom of the Fortune The Fortune at the Bottom of the...

Delivering Contact Center Results through Multivendor Management Delivering Contact Center Results through Multivendor...

Integrating Service and Sales in Customer Relationship Management Integrating Service and Sales in Customer Relationship...

Offshore Outsourcing Services in Japan and China Software offshore developing between Japan and China has been going on for nearly 20 years. Many Japanese firms went to China in search of lower cost software developers, and as a result, have...

Mid-Market Organizations Mid-Market...

Document Process Management: The Case for an Integrated Lifecycle Approach Document Process Management: The Case for an Integrated Lifecycle...

Effective Records Management in Today’s Business Environment Effective Records Management in Today’s Business...

Exposing and Taming the Costs of Office Document Handling Exposing and Taming the Costs of Office Document...

A Step Ahead: The Next Level of Efficiency A Step Ahead: The Next Level of...

Merge, Join, Acquire Merge, Join,...

Blended-Shore Outsourcing Blended-Shore...

Back to Your Source - Strategic Sourcing as Key Success Factor in Business Success Back to your Source - Strategic Sourcing as Key Success Factor in Business...

Offshore Software Development: Managing the New Attitude Offshore Software Development: Managing the New...

Chemicals Manufacturer Drives Value from Procurement Partnering with Prosero Chemicals Manufacturer Drives Value from Procurement Partnering with...

Business Process Outsourcing - Compliance Risk or Opportunity? Business Process Outsourcing - Compliance Risk or...