Outsourcing White Papers

Stay up to date with the latest Outsourcing white papers from the global chief executive industry

Latest White Papers

Driving First Contact Resolution for a Rich Customer Experience Aegis Driving First Contact Resolution for a Rich Customer...

Transforming the Utility Industry through Business Process Outsourcing Aegis Transforming the Utility Industry through Business Process...

Revenue Assurance Strategies for Utilities Aegis Revenue Assurance Strategies for...

The Future of Customer Engagement Aegis The Future of Customer...

Outsourcing for High Performance Accenture Outsourcing for High...

Accenture Global Delivery Network: Achieving High Performance Accenture Accenture Global Delivery Network: Achieving High...

Achieving High Performance in the Lodging Industry Accenture Achieving High Performance in the Lodging...

From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World Meet Accenture From Global Connection to Global Orchestration: Future Business Models for High Performance Where Technology and the Multi-Polar World...

Making the Right Decisions about Learning Simulations ACS Learning Services Making the Right Decisions about Learning...

Rewards and Relationships: Mitigating Risk through Strategic Learning Outsourcing ACS Learning Services Rewards and Relationships: Mitigating Risk through Strategic Learning...

Unlimited Change for a Fixed-Price: the Next Generation of Offshore Application Outsourcing Contracts Exigen Services USA Inc Unlimited Change for a Fixed-Price: the Next Generation of Offshore Application Outsourcing...

Managing Risk in Turbulent Times Compass Business Process Outsourcing Pvt Ltd Managing Risk in Turbulent...

The Fortune at the Bottom of the Fortune Compass Business Process Outsourcing Pvt Ltd The Fortune at the Bottom of the...

Delivering Contact Center Results through Multivendor Management EDS Delivering Contact Center Results through Multivendor...

Integrating Service and Sales in Customer Relationship Management EDS Integrating Service and Sales in Customer Relationship...

Offshore Outsourcing Services in Japan and China Intasect Communications Inc Software offshore developing between Japan and China has been going on for nearly 20 years. Many Japanese firms went to China in search of lower cost software developers, and as a result, have...

Mid-Market Organizations Compass Business Process Outsourcing Pvt Ltd Mid-Market...

Document Process Management: The Case for an Integrated Lifecycle Approach OCE Business Services Inc Document Process Management: The Case for an Integrated Lifecycle...

Effective Records Management in Today’s Business Environment OCE Business Services Inc Effective Records Management in Today’s Business...

Exposing and Taming the Costs of Office Document Handling OCE Business Services Inc Exposing and Taming the Costs of Office Document...

A Step Ahead: The Next Level of Efficiency OCE Business Services Inc A Step Ahead: The Next Level of...

Merge, Join, Acquire Kirkman Company BV Merge, Join,...

Blended-Shore Outsourcing TechTeam Global Inc Blended-Shore...

Back to Your Source - Strategic Sourcing as Key Success Factor in Business Success Kirkman Company BV Back to your Source - Strategic Sourcing as Key Success Factor in Business...

Offshore Software Development: Managing the New Attitude StarSoft Offshore Software Development: Managing the New...

Chemicals Manufacturer Drives Value from Procurement Partnering with Prosero Prosero Chemicals Manufacturer Drives Value from Procurement Partnering with...

Business Process Outsourcing - Compliance Risk or Opportunity? Capgemini Business Process Outsourcing - Compliance Risk or...