The Future of Customer Engagement24 January 2011 by Aegis
Enhanced customer experience is the differentiating factor in the services industry today as it impacts the customer lifetime value (CLTV) for the organisation.
This paper highlights the methodology used by Aegis to provide services in managing, enabling, extending and enhancing experience of end-users. This approach aligns Aegis services to its customer's business objectives, helping them achieve improved end-user experience with lower costs.
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The Future of Customer Engagement