Transforming the Utility Industry through Business Process Outsourcing11 March 2011 by Aegis
The Utilities and Energy industry faces a number of challenges as well as growth opportunities globally. Technology, resource constraints, environmental concerns, and consumer preferences are impacting the way energy is produced and used. The Utilities and Energy industry are at a critical stage of structural change and transformation from being viewed as a general commodity provider to a service provider that impacts many areas of a consumers lifestyle and experiences.
As Utilities and Energy organizations focus on their core competencies of delivering safe, reliable, cost effective clean energy, business process outsourcing of their non-core functions can parallely deliver a better customer experience, lower their operational costs, and provide greater long term shareholder and customer value.
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Transforming the Utility Industry through Business Process Outsourcing