Modern CFM: How to Gain Business Benefits from Customer Feedback28 May 2012 by CustVox
Customer Feedback Management (CFM) is the core component of any customer-centric business strategy aiming to improve customer experiences. The purpose of CFM is to understand what kind of experiences customers have with the company and to use this understanding to improve the experiences.
To read more about CFM, please download the free white paper.
Modern CFM: How to Gain Business Benefits from Customer Feedback