Real-Time Fraudsters Detection using Nuance Voice Biometrics FreeSpeech15 November 2013 by Nuance Communications UK
In high risk contact centers, fraud is an ongoing threat. Much of our personal details are publicly accessible on the web and allow easy access to our identities.
Fraudsters use this data for social engineering and try to deceive customer service representatives into thinking they are legitimate customers.
Many times, the same fraudsters will attack one system multiple times. Some attacks are well coordinated and carried out by organized groups.
Organizations may have recordings of known fraudsters but have no tools that enable them to prevent the next attack. Besides direct financial loss, there is a real threat to customer trust and the organization's image.
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Real-Time Fraudsters Detection using Nuance Voice Biometrics FreeSpeech