Windstream Reinvents Its Online Customer Experience with Nuance’s Nina™ Web15 November 2013 by Nuance Communications UK
With a vision to become a telecommunications innovator, Windstream was looking for the kind of innovative, "disruptive" technology that would provide a cutting-edge engaging customer experience by quickly and effectively answering its customers' support questions.
Expanding live chat and call center support was cost prohibitive, but existing online resources like static FAQs were ineffective at helping customers resolve their issues in a timely, dynamic fashion.
So the company embarked on a journey to revamp the digital support experience to more effectively address customers' needs.
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Windstream Reinvents Its Online Customer Experience with Nuance’s Nina™ Web