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Special delivery – the risks and rewards of outsourcing 11 December, 2014 In an increasingly competitive world, outsourcing has become an important strategy for companies looking to cut costs, improve productivity and streamline specific business processes. Netpique... > read more

Driving excellence in outsourcing: streamlining best practice 09 June, 2012 The biopharmaceutical giant AstraZeneca continues to challenge itself to maximise value from its outsourcing activities. James Simmonds, global BPO lead, tells CEO about establishing a...

Make an informed decision on BPO: adopt the correct strategy 09 June, 2012 Evaluating the use of BPO initiatives continues to be a key factor influencing an organisation’s strategic progression. Cathy Tornbohm, research VP at Gartner, reports on what will help CIOs,...

Get your money’s worth from BPO 15 November, 2011 Cathy Tornbohm, Gartner, examines business process outsourcing and highlights key areas that CEOs need to...

BAA’s air of certainty 15 November, 2011 Carl Friedmann talks to BAA’s Philip Langsdale about initiatives to make sure the organisation weathers future...

Postal revival 15 November, 2011 The USPS’s Ellis Burgoyne reveals how embracing technology could stop the business from drowning in...

The Foundations of Innovation 05 May, 2011 The pressing desire to couple cost reduction with cutting-edge innovation is not easy to satisfy. This challenge is only exacerbated when the company in question is a global player with...

Vested Outsourcing: Five Rules That Will Transform Outsourcing 14 May, 2010 A collaborative business model can bring transformational value to both the firm outsourcing and its service provider. Kate Vitasek, founder and lead researcher in the concept of...

Learning the Recession Lesson 15 December, 2009 Mark Kobayashi-Hillary, director of the National Outsourcing Association, explains how the recession is forcing a reassessment of business models and a move towards...

Get Smart 09 December, 2009 Media giant Viacom is taking bold steps in the use of smart sourcing to run its back-office functions. As CIO Joe Simon tells CEO, the benefits of contracting niche suppliers offers...

Shifting Sands 31 March, 2009 The outsourcing market, though not immune to economic volatility, will continue to grow in 2009. However, as Allie Young, research vice-president at Gartner, tells CEO, providers and...

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