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Hanging on the mobile phone – smart customer service 25 October, 2016 Smartphones instil customers with a taste for accessing information and services in the here and now, with just a few swipes of the fingertip, but too many businesses are slow to adapt their... > read more

Define the future – Wealth management 03 December, 2015 In recent years, the UK wealth management sector has seen a tsunami of new regulation, with more to come. The cost of compliance is shaking up business models, but does this bring opportunities...

Managing money in a low-return world - Dr Roelof Salomons 16 April, 2015 Dr Roelof Salomons, professor of investment theory and asset management at the University of Groningen and chief strategist, Kempen Capital Management, Amsterdam, offers ideas for investors...

Walk the line – the mergers and acquisitions market 16 April, 2015 While mergers and acquisitions are once again on the rise, they still pose challenges for regulators that are concerned about competition. For many years, the Organisation for...

The taxman cometh – transfer pricing 02 February, 2015 In recent years, tax-avoidance scandals have embroiled some of the world’s largest corporations, placing their transfer pricing policies under public scrutiny. Pascal Saint-Amans, director of...

Hanging on the mobile phone – smart customer service 02 February, 2015 Smartphones instil customers with a taste for accessing information and services in the here and now, with just a few swipes of the fingertip, but too many businesses are slow to adapt their...

Service industry – predicting customer and client trends 11 December, 2014 In today’s multimedia world, predicting customer and client trends − and shaping your business model to meet them − can mean the difference between success and failure. In this special report,...

Euro vision: innovative CRM solutions 09 June, 2012 There’s no doubt about it; today’s consumers are a lot savvier about the service they demand compared with the past. But how can companies go about successfully enhancing customer experience?...

Strength in adversity: driving recovery 09 June, 2012 How a CEO responds to misfortune, and how well the organisation bounces back as a result, is a true test of their worth. Barry Mansfield talks to Nokia CEO Stephen Elop and Sergio Marchionne,...

Where are the Opportunities Now? 05 May, 2011 A bruised and chastened business and financial world is returning with gathering pace to overseas investing. Nigel Ash asks how the opportunities have changed following a period when much of...

Marketing’s Move from Monologue to Dialogue 26 March, 2010 The emergence of digital channels has altered the relationship between marketing and corporate communication teams. In an extract from their book Digital Strategies for Powerful...

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