Outsourcing - Page 1
Stay up to date with the latest Outsourcing updates from the global chief executive industryLatest Outsourcing Update
Driving excellence in outsourcing: streamlining best practice The biopharmaceutical giant AstraZeneca continues to challenge itself to maximise value from its outsourcing activities. James Simmonds, global BPO lead, tells CEO about establishing a...
Make an informed decision on BPO: adopt the correct strategy Evaluating the use of BPO initiatives continues to be a key factor influencing an organisation’s strategic progression. Cathy Tornbohm, research VP at Gartner, reports on what will help CIOs,...
BAA’s air of certainty Carl Friedmann talks to BAA’s Philip Langsdale about initiatives to make sure the organisation weathers future...
Get your money’s worth from BPO Cathy Tornbohm, Gartner, examines business process outsourcing and highlights key areas that CEOs need to...
Postal revival The USPS’s Ellis Burgoyne reveals how embracing technology could stop the business from drowning in...
The Foundations of Innovation The pressing desire to couple cost reduction with cutting-edge innovation is not easy to satisfy. This challenge is only exacerbated when the company in question is a global player with...
Vested Outsourcing: Five Rules That Will Transform Outsourcing A collaborative business model can bring transformational value to both the firm outsourcing and its service provider. Kate Vitasek, founder and lead researcher in the concept of...
Learning the Recession Lesson Mark Kobayashi-Hillary, director of the National Outsourcing Association, explains how the recession is forcing a reassessment of business models and a move towards...
Get Smart Media giant Viacom is taking bold steps in the use of smart sourcing to run its back-office functions. As CIO Joe Simon tells CEO, the benefits of contracting niche suppliers offers...
Shifting Sands The outsourcing market, though not immune to economic volatility, will continue to grow in 2009. However, as Allie Young, research vice-president at Gartner, tells CEO, providers and...