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Latest Outsourcing Update

Postal revival 15 November, 2011 The USPS’s Ellis Burgoyne reveals how embracing technology could stop the business from drowning in... > read more

BAA’s air of certainty 15 November, 2011 Carl Friedmann talks to BAA’s Philip Langsdale about initiatives to make sure the organisation weathers future...

Get your money’s worth from BPO 15 November, 2011 Cathy Tornbohm, Gartner, examines business process outsourcing and highlights key areas that CEOs need to...

The Foundations of Innovation 05 May, 2011 The pressing desire to couple cost reduction with cutting-edge innovation is not easy to satisfy. This challenge is only exacerbated when the company in question is a global player with...

Vested Outsourcing: Five Rules That Will Transform Outsourcing 14 May, 2010 A collaborative business model can bring transformational value to both the firm outsourcing and its service provider. Kate Vitasek, founder and lead researcher in the concept of...

Learning the Recession Lesson 15 December, 2009 Mark Kobayashi-Hillary, director of the National Outsourcing Association, explains how the recession is forcing a reassessment of business models and a move towards...

Get Smart 09 December, 2009 Media giant Viacom is taking bold steps in the use of smart sourcing to run its back-office functions. As CIO Joe Simon tells CEO, the benefits of contracting niche suppliers offers...

Shifting Sands 31 March, 2009 The outsourcing market, though not immune to economic volatility, will continue to grow in 2009. However, as Allie Young, research vice-president at Gartner, tells CEO, providers and...

Seize the Day 10 October, 2008 The rapidly growing market for F&A business process outsourcing is experiencing trends familiar to those in other sectors, but most enterprises are missing the chance to learn from them....

Don't Outsource Your Common Sense 22 September, 2007 Companies that rushed to outsource before doing their research have found it is a little more complex than first thought. But, as Linda Cohen of Gartner Research tells Jim Banks, it really is...

The New Competitive Paradigm in European IT Services 07 September, 2007 Peter Schumacher reports from Stockholm on the new competitive paradigm in European IT services. In June 2007, Handelsbanken Capital Markets from Sweden and the international...

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