New Features information at Chief Executive Officer New and updated information from Features listed on en-us New Features information at Chief Executive Officer Hanging on the mobile phone – smart customer service Smartphones instil customers with a taste for accessing information and services in the here and now, with just a few swipes of the fingertip, but too many businesses are slow to adapt their sites for mobile visitors – and, crucially, to make custome… Tue, 25 Oct 2016 07:10:00 GMT Changing faces – the rise of the social enterprise sector Like bespoke, luxury and family office, “social enterprise” has been adopted as a desirable label by more and more companies that might once not have been considered suitable. Josh Spero speaks with Ben Allen, founder of Oomph! and other industry ins… Tue, 25 Oct 2016 07:09:00 GMT Fighting fit for the future – PwC’s Global CEO Survey In the last quarter of 2013, PwC surveyed 1,344 business leaders across 68 countries around the world and conducted in-depth interviews with 34 CEOs. Its 17th Annual Global CEO Survey saw a leap in chief executives’ confidence in the global economy, … Tue, 25 Oct 2016 07:08:00 GMT A journey without a map? Alastair Sorbie on digital transformation With the rapid development in fields such as the internet of things, predictive analytics and machine learning, today’s business world seems to be on the cusp of a digital transformation, of which the effects are already noticeable in certain industr… Wed, 29 Jun 2016 09:51:00 GMT The great debate – Seedrs CEO Jeff Lynn talks Brexit The UK is facing a tough decision, as voters determine whether or not it should remain in the EU. Polls suggest that the business community is split down the middle. However, while many business leaders have added their voice to the debate, others pr… Wed, 29 Jun 2016 09:31:00 GMT CX marks the spot – Des Cahill of Oracle When companies invest so much time and effort in the development and delivery of products and services, they cannot afford to lose business by providing a customer experience that falls short of expectations. Jim Banks speaks to Des Cahill, head CX e… Tue, 28 Jun 2016 17:16:00 GMT Now you see me: corporate tax avoidance New international tax rules are designed to ensure that multinational companies pay tax where their profits are made, but what challenges will be faced during their implementation? Elly Earls meets Pascal Saint-Amans, director at the OECD’s Centre fo… Tue, 28 Jun 2016 13:40:00 GMT Health reassurance - Kate Sweeney of the CEW Foundation Cancer is a word that still strikes fear into anyone who hears it, but constant progress is being made to combat this terrible disease. James Lawson talks to Kate Sweeney, executive director of the CEW Foundation, and the co-founder of the Cancer and… Fri, 24 Jun 2016 12:10:00 GMT Harness the true power of diverse peer relationships - Criticaleye The world of work is evolving and so is leadership. Charlie Wagstaff, managing director of Criticaleye, looks at how leaders’ engagement and collaboration is more crucial than ever, and how it will be a key differentiator between those CEOs who recog… Fri, 24 Jun 2016 11:48:00 GMT The right partner - the Microsoft Partner Network (MPN) As a means of businesses building their organisation’s IT infrastructure using Microsoft technology, the Microsoft Partner Network (MPN) has been successful since its inception in 1992. Now boasting hundreds of thousands of partners, businesses can r… Fri, 24 Jun 2016 09:58:00 GMT On thin ice: break past the C-suite barrier Using extensive research from Korn Ferry Hay Group, Rick Lash, senior partner and expertise leader at the company, discusses whether the C-suite is a barrier to effective leadership development programming across an organisation and how to overcome i… Fri, 24 Jun 2016 09:11:00 GMT Heed good counsel: exploring China By 2028, China is set to become the world’s largest economy – but how can businesses in the UK stand to benefit? Greg Noone talks to Stephen Phillips, president of the China-Britain Business Council, about the organisation’s work in preparing busines… Thu, 23 Jun 2016 17:32:00 GMT Small wonder – trends in investment banking One of Asia’s top investment bankers, Michel Löwy, has proven that in the investment banking world, small can be beautiful – particularly in an age when big investment banks are weighed down with the heavy capital requirements of new regulations. To … Thu, 23 Jun 2016 15:56:00 GMT Aim to innovate – Dhiraj Rajaram, founder and CEO of Mu Sigma, talks technology Change is inevitable. It is swift and constant. It leads to problems that need solving. Companies can either resort to hackneyed practices to find a way out of the murky confusion, or they can try extreme experimentation. Dhiraj Rajaram, founder and … Fri, 04 Dec 2015 00:00:00 GMT Watch and learn – Vin Lee on luxury brand portfolios Heading a luxury brand portfolio worth $7 billion is no easy job, contrary to how it may sound. Grand Metropolitan’s owner and CEO, Vin Lee, tells Andrew Tunnicliffe of the ups and downs of three decades in business. Fri, 04 Dec 2015 00:00:00 GMT Old dogs, new tricks – on the trail of cybercrime As cybercriminals step up their game, a growing number of companies are learning lessons the hard way, with previously robust anti-fraud and security systems falling short in the face of today’s threats. Ben Boorer, a director in the financial invest… Fri, 04 Dec 2015 00:00:00 GMT In touch – Aetna's Richard di Benedetto on healthcare provision While cancer may be a worldwide issue, the specific challenges faced by those affected by the disease, as well as the people around them, are worlds apart when it comes to healthcare provision and access. However, as Richard di Benedetto, executive v… Fri, 04 Dec 2015 00:00:00 GMT Define the future – Wealth management In recent years, the UK wealth management sector has seen a tsunami of new regulation, with more to come. The cost of compliance is shaking up business models, but does this bring opportunities as well as challenges? CEO of the Wealth Management Asso… Thu, 03 Dec 2015 00:00:00 GMT The end of the road for tax loopholes – The OECD’s new measures The OECD’s new measures to eliminate corporate tax avoidance are the most far-reaching changes to its taxation rules in decades. The organisation’s Pascal Saint-Amans, director at the Centre for Tax Policy and Administration, tells Chief Executive Of… Thu, 03 Dec 2015 00:00:00 GMT Fit to lead – CEO well-being Ian Joseph, managing director of recruitment services firm Russam GMS, talks about the company’s latest research into the challenges CEOs face with regard to looking after their own well-being as well as that of their employees, and gives advice on h… Thu, 03 Dec 2015 00:00:00 GMT