New Features information at Chief Executive Officer New and updated information from Features listed on en-us New Features information at Chief Executive Officer In it for the long haul British Airways' new Club World service takes sophistication to new levels in the hyper-competitive premium-cabin market. Wed, 18 Oct 2017 12:23:00 GMT Connected healthcare – Aetna International CIO Alan Payne Employee healthcare support is about to take huge strides forward, according to Alan Payne, chief information officer at Aetna International. We discuss connected healthcare and how Aetna International is determined to lead the market by taking a con… Thu, 25 May 2017 23:00:00 GMT Route of the matter Despite Virgin Atlantic’s impressive standing in the highly competitive aviation industry, its service still remains customer-centric with an emphasis on quality, fun and innovation. Staying committed to those core values, the renowned airline has an… Fri, 17 Mar 2017 11:25:00 GMT Workplace of the future: digital technologies Digital technologies are an indispensable part of business today. Through them, many new forms of cooperation within teams and across companies are available – and this has been dubbed ‘workplace 4.0’. Stephan Leschke, CEO of Ferrari electronic, expl… Tue, 06 Dec 2016 10:00:00 GMT Above and beyond: the Microsoft cloud Six years after Microsoft launched its cloud computing platform, Azure, analysts say the company is betting its future on the cloud. We hear from leaders at Microsoft’s Azure Enterprise division on how things have changed, and the latest developments… Tue, 06 Dec 2016 01:00:00 GMT Employees with benefits: best benefits practices Employee benefits are an important piece of the puzzle when it comes to attracting and retaining the best people. However, with the workforce becoming more diverse, and pensions continuing to make headline news, UK employers are being forced to make … Tue, 06 Dec 2016 00:00:00 GMT Intellectual property matters: EU border protection Since the UK voted to leave the European Union (EU), speculation on the future of various intellectual property laws has been rife. Patrick Kingsland asks Henning Grosse Ruse-Khan, co-director of the Centre for Intellectual Property and Information L… Tue, 06 Dec 2016 00:00:00 GMT The marriage of finance and technology Web Summit, the largest technology conference in Europe with more than 50,000 attendees, took place in Lisbon on 7–10 November. Rod James was there to see Jay Reinemann of Propel Venture Partners, Eileen Burbidge of Passion Capital and Mattias Ljungm… Tue, 06 Dec 2016 00:00:00 GMT The action plan: tax avoidance and common practices Tax avoidance may not be illegal, but it has severe consequences for national governments and their public-spending policies. Jim Banks speaks to Pascal Saint-Amans, director of tax policy at the OECD, which, along with the G20, has been busy finding… Tue, 06 Dec 2016 00:00:00 GMT New directive, new rules: latest MiFID updates MiFID, the Markets in Financial Instruments Directive, has recently been updated to make financial markets stronger, more efficient and more resilient in the wake of the crisis. Philip Kleinfeld asks Steven Maijoor, chair of the European Securities a… Tue, 06 Dec 2016 00:00:00 GMT Don’t get your wires crossed: telecoms services Companies across all sectors are seeking ways to digitally transform their business, such as by migrating to cloud or adopting machine-to-machine technologies. But as this shift gathers pace, what does it mean for their telecoms operators? Didier Dur… Tue, 06 Dec 2016 00:00:00 GMT All in it together: CSR goals and sustainability Sustainability permeates nearly all aspects of business. In the hospitality industry, it influences choices as diverse as the stationery paper used and what’s on the menu. Building on the success of the group’s Planet 21 programme, Arnaud Herrmann, s… Tue, 06 Dec 2016 00:00:00 GMT Hanging on the mobile phone – smart customer service Smartphones instil customers with a taste for accessing information and services in the here and now, with just a few swipes of the fingertip, but too many businesses are slow to adapt their sites for mobile visitors – and, crucially, to make custome… Tue, 25 Oct 2016 07:10:00 GMT Changing faces – the rise of the social enterprise sector Like bespoke, luxury and family office, “social enterprise” has been adopted as a desirable label by more and more companies that might once not have been considered suitable. Josh Spero speaks with Ben Allen, founder of Oomph! and other industry ins… Tue, 25 Oct 2016 07:09:00 GMT Fighting fit for the future – PwC’s Global CEO Survey In the last quarter of 2013, PwC surveyed 1,344 business leaders across 68 countries around the world and conducted in-depth interviews with 34 CEOs. Its 17th Annual Global CEO Survey saw a leap in chief executives’ confidence in the global economy, … Tue, 25 Oct 2016 07:08:00 GMT A journey without a map? Alastair Sorbie on digital transformation With the rapid development in fields such as the internet of things, predictive analytics and machine learning, today’s business world seems to be on the cusp of a digital transformation, of which the effects are already noticeable in certain industr… Wed, 29 Jun 2016 09:51:00 GMT The great debate – Seedrs CEO Jeff Lynn talks Brexit The UK is facing a tough decision, as voters determine whether or not it should remain in the EU. Polls suggest that the business community is split down the middle. However, while many business leaders have added their voice to the debate, others pr… Wed, 29 Jun 2016 09:31:00 GMT CX marks the spot – Des Cahill of Oracle When companies invest so much time and effort in the development and delivery of products and services, they cannot afford to lose business by providing a customer experience that falls short of expectations. Jim Banks speaks to Des Cahill, head CX e… Tue, 28 Jun 2016 17:16:00 GMT Now you see me: corporate tax avoidance New international tax rules are designed to ensure that multinational companies pay tax where their profits are made, but what challenges will be faced during their implementation? Elly Earls meets Pascal Saint-Amans, director at the OECD’s Centre fo… Tue, 28 Jun 2016 13:40:00 GMT Health reassurance - Kate Sweeney of the CEW Foundation Cancer is a word that still strikes fear into anyone who hears it, but constant progress is being made to combat this terrible disease. James Lawson talks to Kate Sweeney, executive director of the CEW Foundation, and the co-founder of the Cancer and… Fri, 24 Jun 2016 12:10:00 GMT