Industry Thought Leaders
Our project area provides a repository of past, present and future projects within the industry. As well as providing an overview of the changing market landscape, this section offers access to the suppliers involved in each project.Latest Industry Thought Leaders
It is all too easy to think about the financial aspects of providing healthcare benefits to employees. But, as Sandip Patel, senior vice-president, international businesses for Aetna, explains... > read more
American Public University System: Managing across international borders – Marie Gould
CEO talks to Dr Marie Gould of the American Public University System, about the need for businesses to re-educate and prepare themselves for the globalised economy, and what skills and...
CEO talks to Dr Marie Gould of the American Public University System, about the need for businesses to re-educate and prepare themselves for the globalised economy, and what skills and...
PwC: Responsible recruitment – Michael Rendell
Once the sole preserve of HR, CEOs are taking a more active role in the management of talent in the workplace. Michael Rendell of PwC talks to Ross Davies about how businesses can get the best...
Once the sole preserve of HR, CEOs are taking a more active role in the management of talent in the workplace. Michael Rendell of PwC talks to Ross Davies about how businesses can get the best...
Confirmit: The customer is always right – Karine Del Moro
Karine Del Moro, Confirmit, reveals how customer feedback can be used to drive bottom-line growth....
Karine Del Moro, Confirmit, reveals how customer feedback can be used to drive bottom-line growth....
Education First: Why it’s best to invest in language training – Andy Bailey
There are many benefits learning a new language. Andy Bailey of Education First discusses the right way to implement a programme and how knowledge of English is imperative in today’s...
There are many benefits learning a new language. Andy Bailey of Education First discusses the right way to implement a programme and how knowledge of English is imperative in today’s...
Stantive: In the cloud together – Doug Girvin
The relationship between consumers and business has inadvertently become far closer since the early 2000s. Businesses and consumers want better communication and speed, says Doug Girvin, CEO...
The relationship between consumers and business has inadvertently become far closer since the early 2000s. Businesses and consumers want better communication and speed, says Doug Girvin, CEO...
All Thought Leaders Alphabetically
- A Great Combination
- A Partnership of Equals
- A Question of Timing
- Invest Northern Ireland: A smart move - Alastair Hamilton, Northern Ireland
- Accenture: Access to a Broad Spectrum of Knowledge – Umar Riaz
- AchieveGlobal: inspiring a workforce to reap awards – Sharon Daniels
- CustVox: Act upon the voice of your customer - Federico Cesconi, Switzerland
- Adapti: follow the cloud - Mario Schraepen
- ADP: The Payroll Pay-Off
- Aegis: From Balance Process Outsourcing to Balance Sheet Partnering – Aparup Sengupta
- Aeon IT Solutions: Light Years Ahead – Tim Lee
- Aetna: healthcare solutions with shared accountability - Sandip Patel
- Aetna: healthy in body and mind – Sandip Patel
- Affiliated Computer Services: The Long-term Value of LPO - Richard Klingshirn
- African Diamond Producers Association: Transforming Africa’s Diamonds
- African Medical Investments: Quality Service on Demand - Dr Vivek Solanki
- VMware: Ahead in the cloud - Gavin Jackson, United Kingdom
- American Public University System: Managing across international borders – Marie Gould
- AP Services: Moving Forward - Dr Fernando Manuel
- APCO: Emerging Markets- - Strategies for Success
- Are You Making the Most of Your Transactional Documents?
- Are You Ready for Generation Y?
- Asian Outsourcing Gathers Momentum
- Astadia: Software as a Service - Mike Lingo
- ATIO: Southern Comfort
- Atlas Legal: Law on Order
- AXA Wealth: Opt in, opt out – what's it all about? – Mike Webb
- Banco Africano de Investimentos: Increasing the Pace - Angola’s Revival
- BELFOR UK: Be on RED ALERT - Alasdair Phillips, United Kingdom
- Bespoke Blend
- Bluecube: A private cloud – James Hawker
- Bluefin: the countdown begins – Robin Hames
- Borderless Executive Search: The Talent is Out There
- BÖWE BELL + HOWELL: Making Mail-Shots Count - Marv Isles
- Boyden: Talent Contest
- Boyden: What is a CEO Worth?
- BPeSA: Cape Town - a World-Class BPO Destination
- CDS Global: BPO and a cultural revolution - Malcolm Netburn, United Kingdom
- BT: Converged Conferencing Communications
- BT: Success and Sustainability
- Business Brain
- Capgemini: Finance and Accounting Business Process Outsourcing
- CDS Global: A Partner to Participate in Success – Malcolm Netburn
- CDS Global: changing with the times – Malcolm Netburn
- CEO Perspectives: The Proven Course to Leadership Excellence – Erin McInerney and Daniel Diermeier
- Challenger Model Yachts: World-Class Sailing – Wiley Reynolds
- Compass: All Systems Go for BPO - David McCullough
- Confirmit: The customer is always right – Karine Del Moro
- Cranfield School of Management: The Longer Road
- CTG: Security Solutions - How Much is Enough?
- CustomerContactChannels: Philippines, a jewel in the BPO crown - Rick Ferry
- EDS: Keep the Customer in Focus - Steve Ditto
- EDS: Staying Customer Focused - Alex Halikias
- Education First: Why it’s best to invest in language training – Andy Bailey
- Eli Lilly and Company: The Right Remedy - Patrizia Carlevaro
- Enterra Outsourcing: Tailor-Made Software Development
- EquaTerra: The Source of the Solution - Mark Toon and Bill Thomas
- Ericpol: Fast friends – Pawel Szczerkowski
- EurAviation: No Plane, No Gain - Enrico Galigani
- European Training Foundation: Foundation for Good - Madlen Serban
- AXA PPP International: Healthy profits - Kevin Melton, United Kingdom
- Heidrick & Struggles: Succesful Succession -Stephen Langton and John Wood
- Hexaware: growth in a cold climate - PR Chandrasekar
- Hogan Assessment Systems: Testing Times - Rodney B Warrenfeltz
- Hogan Assessment Systems: The Mark of a Leader - Robert Hogan
- How Corporates can Tackle Climate Change: Hivos - Eco Matser
- HP Business Service Management (BSM) Solutions: Real-Time Critical Business Data
- HP: SOX404 Compliance, Business Process Monitoring Tools
- HR Access: A Sixth Sense For HRO - Ignacio Palomera
- HR Access: Get HR Outsourcing Right the First Time - Alan Brennan
- HR Can Drive Results
- HR Certification Institute: Strategic HR Thinking
- HR: Delivery Underpins Strategy
- HRO Heaven
- IBA Group: Go East for Expertise – Sergei Levteev
- IESE Business School: Crash Courses - Giuseppe Auricchio
- IESE: Business Education Bridges the Atlantic
- IESE: Trained to Win in the Short Term
- Institute of Directors (IoD): Professional Development Programmes
- IntaSect Communications: At the Crossroads - Yufeng Tan
- Intelenet: Customer Service Transformed
- Investment Development Agency Ireland: Seeing Green - Barry O’Leary
- Bupa Health and Wellbeing: It pays to invest in a healthy workforce, United Kingdom
- Mahindra Satyam BPO: The Search for Lasting Value - Vijay Rangineni
- MatsSoft: focus on service for future success – Martin Scovell and Andy Hendry
- Mauritius Board of Investment: Make Mauritius a Home for Business - Raju Jaddoo
- Mauritius Board of Investment: Mauritius: The Island of Opportunity - Raju Jaddoo
- Medicines for Malaria Venture: Towards a Better Future - Chris Hentschel
- MEDZ: Moroccan Gold - Abellatif Hadj Hamou
- Mindpearl: An extraordinary source – William Pattison
- MIRIADE: Meet The Challenge - Vincent Lafon
- MIT Sloan: Conceptually Speaking
- MIT Sloan: Sustainable Benefits
- MIT Sloan: Tailored Executive Education
- Parseq: Boutique thinking – Rod Edwards
- PDI: Effective Succession Management
- Personnel Decisions International: The Talent Game
- Planon: Mix and Match - Pierre Guelen
- Aon Hewitt: Play it safe with strategic de-risking - Kevin Wesbroom, United Kingdom
- Politec: Southern Charm - Alexander Schmitz-Kohlitz
- Politec: Southern Charm - Alexander Schmitz-Kohlitz
- PPC Worldwide: the true cost of going AWOL - Ed Radkiewicz
- Pricoa Real Estate and Relocation Services: Relocation Revolution - Earl Lee
- Prosero: Procurement Outsourcing: Co-SourcingSM
- Proteus at London Business School: Creative Inspiration - Patricia Hodgins and Nigel Nicholson
- PwC: Responsible recruitment – Michael Rendell
- Rabobank: A Clear View On Commodity Risk
- Radclyffe Consulting: Moment of Truth
- Randstad Financial & Professional: Better Together – Tara Ricks
- Rotterdam School of Management, Erasmus University: Working Together to Tackle Talent Development - Jurgen Kluge
- RR Donnelley's Global Document Solutions: Send a Clear Message - Mike Gordon
- Salesforce.com: SaaS Appeal
- SAP: Product Leadership - Hans Thalbauer
- SAP: Shared Services – The Next Generation
- SBC Systems: Lower costs for greater benefits - James Markham
- Scottish Development International: Stake a Claim for Scotland - Lena Wilson
- Senn-Delaney: Lessons in Great Leadership
- Seven Collaborative Solutions: SEVENth Heaven – Sean Culey
- Shangri-La Hotel, Beijing: Welcome to paradise – Christopher Chia
- Sitel: Shore Thing - Joe Doyle
- SkillSoft: A New Take on Leadership Training
- SkillSoft: The Learning Curve
- Softage: Russian Rewards - Roman Martynenko
- AXA Wealth: Solutions not schemes - Ian Colquhoun, United Kingdom
- Spendvision: A Clear Vision - Robert Kirby
- Stantive: In the cloud together – Doug Girvin
- ZigZag Technologies: Stay in touch with customer trends - Richard French, United Kingdom
- Sword Ciboodle: Choose Your Channel - Kenny Bain
- Sykes: Serve Your Customer, Improve Your Business
- Synergy Business Consultancy: Harness the trend in KPO – Germaine Reyes
- Tata Consultancy Services: Greater Choice for HRO
- TEAM International: Offshoring With Expertise – Matt Moore
- TechniData: Environmental Performance Management (EPM)
- TELUS International: The Future is Friendly – Jeffrey Puritt
- American Public University System: The future of learning - Dr Karan Powell and Michelle Maldonado, United States of America
- The Grichan Partnership: Personal touch – Richard Hewitt
- Etisal International Egypt: The new call centre - Ashraf El-Tanbouly, Egypt
- The Philippines: The Growing BPO Centre
- Tripwire: Change Auditing Solutions
