Industry Thought Leaders - View By Region

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Latest Thought Leaders - View By Region

DATAMARK: Business process reengineering specialist - Bill Randag
Organisations are turning to BPO service firms for continuous improvements and innovations, says Bill Randag,...

Korn/Ferry International: seamless transition - Dennis Carey
Dennis Carey, vice-chairman of Korn/Ferry International, provides ten best CEO...

MatsSoft: focus on service for future success – Martin Scovell and Andy Hendry
Today’s consumer has a focus on value for money and quality of service, say Martin Scovell and Andy Hendry,...

PPC Worldwide: the true cost of going AWOL - Ed Radkiewicz
Ed Radkiewicz, PPC Worldwide, explains how employee assistance programmes can help reduce...

Rosetta Stone: Get ready to talk business – Tom Adams
Rosetta Stone’s Tom Adams discusses language learning tools and how the right method can lead to...

Aetna: healthcare solutions with shared accountability - Sandip Patel
Good leadership and strong employee engagement can produce effective, affordable programmes, says Sandip Patel,...

Bluefin: the countdown begins – Robin Hames
Bluefin’s Robin Hames explains how advanced technology is key to meeting the pensions automatic enrolment launch...

CDS Global: changing with the times – Malcolm Netburn
Malcolm Netburn, CDS Global, reveals how to expand into new markets and keep up with rapidly advancing...

CustomerContactChannels: Philippines, a jewel in the BPO crown - Rick Ferry
Rick Ferry, CustomerContactChannels, explains why the company’s recent move to the Philippines has been a...

SBC Systems: Lower costs for greater benefits - James Markham
SBC Systems’ James Markham explains how improvements to auto-enrolment need not become a major administrative...