Thought Leaders By Region: Europe
Stay up to date with the thought leader updates from Europe.Latest Industry Thought Leaders In Europe
Customer experience management (CEM) remains a key driver for growing companies. CustVox CEO Federico Cesconi (near right) and Jukka Hekanaho, chief customer officer, discuss how...
An increasing number of businesses are entrusting non-core operations to specialised suppliers. Sergei Levteev, chief executive of IBA Group, a leading provider of IT outsourcing solutions,...
Nigel Barlow is director of technical product development and marketing communications at pensions specialist Partnership. He talks to Rod James about the benefits of enhanced annuities and...
Companies are re-evaluating their sourcing strategies as the pressure to cut costs intensifies. David Poole, UK and European CEO for Serco’s business process outsourcing (BPO) operation,...