RR Donnelley Enhances ECoM™ Offering with Office Communications Management

Thursday, March 26, 2009 by RR Donnelley Global Document Solutions

London - RR Donnelley's Global Document Solutions, a leading provider of outsourcing services for customer communications management, has announced the launch of a new service that can help companies save significant costs by optimising their document production. Office communications management (OCM) is a configurable managed print solution that can be tailored and deployed across multiple production environments, from multi-functional devices to large scale digital print capabilities and central reprographics. Deploying an OCM solution can reduce document production costs by as much as 20%.

Research suggests that the costs associated with printing documents across an enterprise (including hardware, software, consumables and services) can account for up to 5% of a company’s total revenue and other market studies show that as many as 90% of companies do not have a centralised means for tracking printing costs. The potential for operational enhancements and cost savings is therefore very significant.

The OCM platform incorporates the supply and administration of a wide range of printing devices including multi-functional units (printer, copier, scanner and fax) and digital printers. These are supported by innovative technologies to optimise document routing and workflow and provide high quality management information. OCM is backed by a comprehensive portfolio of support services including 7am-7pm six-days-a-week call out, machine replacement guarantees, help desk support and training.

Mike Gordon, managing director at RR Donnelley Global Document Solutions (UK and Ireland) comments, “OCM provides a bespoke enterprise-wide print platform that reduces costs but also enhances operational efficiencies and overall performance. We help organisations adopt a strategic approach to document production by developing a roadmap to ensure that we address their initial needs but also regularly monitor and re-align the solution to reflect changes in requirements. We find that this focus on continuous improvement delivers the best results."

Following a comprehensive operational and commercial audit, RR Donnelley can either re-align and optimise an existing print infrastructure, or create a completely new print platform to support specific business goals. RR Donnelley Global Document Solutions is not allied to any particular hardware vendor, so the most appropriate devices are selected to deliver the best performance and return on investment.

OCM is part of RR Donnelley Global Document Solution's innovative Enterprise Communications Management (ECoM) platform. ECoM provides a complete range of outbound and inbound outsourcing services to optimise the preparation, production, delivery and processing of customer communications across multiple channels including documents, email, web and SMS.