RR Donnelley Recruits New Director to Lead its Professional Services Centre of Excellence

Thursday, January 29, 2009 by RR Donnelley Global Document Solutions

London - RR Donnelley’s Global Document Solutions, a leading provider of outsourcing services for customer communications management, has announced that it has recruited a new director, Peter Swann, to help drive the company's next growth phase for its professional services portfolio. Swann has a wealth of consulting and operational management experience gained from senior roles with Diageo, WS Atkins, BNP Paribas and PWC.

Swann takes charge of a multi-disciplinary team of over 100 people that includes consultants, solution architects, business analysts, project managers and change managers. He explains, "The professional services group is responsible for a wide variety of value adding client facing activities ranging from pre-sales consultancy, through to solution design, project implementation and change management. Within Global Document Solutions the professional services group is very much viewed as a key growth driver and I am looking forward to the challenge of helping the organisation further enhance its reputation in the customer communications management arena."

Mike Gordon, managing director at RR Donnelley Global Document Solutions (UK and Ireland) comments, "Delivering innovative and best in class solutions to our clients is one of Global Document Solutions’ key differentiators and it is critical to our on-going success. Peter's recruitment signals our intent to further develop our Professional Services Group and we are delighted that he has decided to join the business. We have also recruited several other outstanding people into the team to work alongside Peter and I am sure they will collectively add considerable value to our clients and to Global Document Solution's future performance."