Confirmit, the leading global software provider for customer feedback, employee feedback and market research, today announced that TMC, a global, integrated media company, has named Confirmit Horizons Version 16 and Feature Pack as a Customer Interaction Solutions 2011 Product of the Year.
Customer Interaction Solutions Magazine is the leading publication covering CRM, call centers and teleservices since 1982.
Confirmit Horizons Version 16 enables businesses to get more value from their feedback and research programs by improving the productivity and effectiveness of users, and by catering to a wider range of user experience and capability.
Additionally, Horizons Version 16 platform helps businesses engage across multiple channels to capture the true voice of the customer.
Six months after introducing Horizons Version 16, Confirmit launched its Feature Pack, a set of enhancements to the innovative multichannel enterprise feedback and market research platform. Additions to Horizons 16 allow businesses to segment and target customers - especially hard to reach demographics - through a comprehensive multichannel approach, including:
• The opportunity to increase response rates and maximize insight via an Integrated Survey Router that channels willing respondents to the most appropriate surveys
• More ways to obtain feedback from customers, employees and panellists through a range of new mobile survey and engagement capabilities
• The ability to produce reports of feedback and survey data much faster via new reporting wizards
Pete Whalen, executive vice president - Americas, Confirmit, says: "Customers choose Confirmit to gather and share feedback easily, regardless of different levels of user experience and survey design familiarity. Confirmit Horizons Version 16 and its Feature Pack offer a highly productive and secure environment in which to work as well as provide businesses with a significant return on investment."
Whalen continues: "Delivering excellent value to our customers is always our top priority, which is why we strive to provide companies with actionable insights and knowledge in order to improve business decisions."
"Confirmit was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Horizons v16 has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC.
"Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Confirmit has earned its place with this distinguished honor."
The 14th Annual Product of the Year Award winners are published in the 2012 issue of Customer Interaction Solutions magazine.