Mindpearl has extended its service offering to American Airlines to now include Korean language support from their Brisbane contact centre.
In advance of American Airlines international services between Dallas Fort Worth and Seoul commencing on 9 May 2013, a team of 15 native Korean linguists were trained by Mindpearl Brisbane's in-house American Airlines trainer during a six week period.
The new support team went live on the 15 April 2013. Mindpearl Brisbane has dedicated teams supporting American Airlines in the Chinese, Japanese and now the Korean markets.
The multilingual teams support American Airlines' customers in their native tongue for calls originating in China, Japan and Korea. Mindpearl has expert knowledge in multilingual requirements for the airline industry and is the preferred service provider for American Airlines.
Their business partnership commenced in May 2004 in Cape Town, South Africa, and has continued to grow from success to success in the last decade, providing customer service for American Airlines in general reservations and sales and ticketing, frequent flyer programme enquires and redemptions.
Mindpearl designs, implements and operates multichannel contact centres around the world delivering customer service, sales and business process solutions. With a comprehensive portfolio of customer contact solutions specifically tailored to suit each client, Mindpearl provides a seamless transition from a client's in-house service.
Since 1999, Mindpearl has partnered with well-known global brands across the telecommunications, airline, travel, retail and weight management industries, offering multilingual services around the globe on a 24 x 7 basis.
Mindpearl operates contact centre locations in Brisbane, Barcelona, Cape Town and Suva, Fiji.
