Mindpearl: White Papers

Business Continuity Challenges in the Multilingual Contact Centre Environment
Tuesday, July 16, 2013 by Mindpearl Business Continuity (BC) and Disaster Recovery (DR) can mean life or death for any organisation and this is every bit as true in the multilingual contact centre...

Key Factors to Consider When Choosing an Outsourcer for Your Contact Centre Services
Thursday, April 18, 2013 by Mindpearl Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational...