Nuance Communications UK: Press Releases

No Longer a Nation of Queue-Lovers
Wednesday, November 03, 2010 by Nuance Communications UK Given that excellence in customer service has been touted as the key big differentiator in pulling out of the recession, it's unsettling that the UK still suffers from a relatively poor...

Guide to Call-Automation
Tuesday, November 02, 2010 by Nuance Communications UK In a period where excellent customer service is the key to unlocking business growth and prosperity, companies need to invest in their call centres and ensure a high rate of responsiveness at...

How Call Centres Are Finding Their Voice
Monday, November 01, 2010 by Nuance Communications UK Excellence in customer service has been touted as the big differentiator in a struggling economy. Despite the phone remaining the dominant communication channel when contacting a call centre,...

Nuance and IBM Team Up to Advance Next-Generation Natural Language Speech Technology
Friday, October 29, 2010 by Nuance Communications UK Nuance Communications and IBM have announced that the companies have entered a five-year joint-research initiative designed to advance next-generation natural language speech...

BT Business Adopts Nuance Speech Recognition to Improve Customer Service
Thursday, October 28, 2010 by Nuance Communications UK Nuance Communications has announced that BT Business will implement Nuance's natural language call steering solution as part of a drive to improve the customer service experience and to...

Voice Commerce Opens National Trust Centre in the UK and Partners with Nuance Communications
Wednesday, October 27, 2010 by Nuance Communications UK Voice Commerce, an innovative financial services group, has announced the opening of its UK VoiceTransact Trust Centre™, a platform using Nuance voice authentication technology, which...

Study Reveals: Consumers Want Increased Automation
Tuesday, October 26, 2010 by Nuance Communications UK Nuance Communications has announced the findings of a commissioned study conducted by Forrester Consulting on behalf of Nuance titled Driving Consumer Engagement with Automated Telephone...

Businesses to Focus on Brand Voice as Consumers Reject Regional Accents
Monday, October 25, 2010 by Nuance Communications UK Nuance Communications, a leading provider of speech solutions, has announced that the way a brand or business 'sounds' could be as important as how it 'looks', according to new research into...

Your Voice is Your Password
Tuesday, October 19, 2010 by Nuance Communications UK Fraud has always been a problem for the financial services industry. Fraud losses on UK credit and debit cards alone totalled £440m last year. Despite persistent efforts to raise...