Applied Customer Experience Management in the Telecommunications Industry28 May 2012 by CustVox
Customer Experience Management (CEM) is a vital part of modern business. This is especially true in highly competitive markets
such as the telecommunications industry. Businesses operating in the telecommunications marketplace can no longer afford to overlook CEM.
Within this whitepaper we will take a look at what CEM actually is, and how the ROI is reached following the deployment of a CEM solution. Please download to read more.
Applied Customer Experience Management in the Telecommunications Industry