Get your money’s worth from BPO
When an organisation starts to look into BPO, it should establish how much the process is costing internally to deliver.
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More companies are outsourcing all or part of their business, but is it... -
When an organisation starts to look into BPO, it should establish how much... -
Cathy Tornbohm is a Gartner vice-president responsible for BPO research.