RR Donnelley Global Document Solutions - Maximising the Value of Communication

RR Donnelley Global Document Solutions (GDS) is a leader in enterprise communications management, offering a comprehensive portfolio of document management outsourcing solutions designed to help companies improve the efficiency and effectiveness of their internal and external communications.

Helping to optimise all aspects of the communication life-cycle

The ability to manage and optimise the complex network of communications across an enterprise is a critical success factor. Organisations that adopt an integrated approach to communications, both internal and external, benefit from increased efficiencies and improved performance.

From the preparation of a piece of communication, such as marketing collateral or a transactional document, through to its production, delivery and the processing of that item when it returns into your business, we can help you optimise all aspects of the communication life-cycle.

GDS provides a component-based outsourcing platform that can be deployed dynamically and flexibly to deliver measurable benefits to stakeholders throughout the enterprise and help to transform document management processes.

A comprehensive solution portfolio

GDS has a portfolio of solutions to meet the needs of clients across the complete communications life-cycle.

We prepare

We understand the complete communication life-cycle and our creative teams ensure that designs are developed with production, delivery and in-bound processing in mind.

• Creative and presentation services
• Pre-media
• Collaborative workflow

We produce

Whether it is helping our clients to cross-sell, improve customer retention, reduce costs or lower risks, GDS has the expertise and the infrastructure to meet every marketing and transactional print and mail requirement.

• Procurement management
• Preferred supplier network management
• Print management
• Transactional print and mail

We deliver

Our solutions ensure our clients’ products and materials are distributed on time and provide quick identification and resolution of potential distribution issues.

• Warehousing, kitting and fulfilment
• Logistics and distribution management

We process

Organisations today need to establish a strong end-user experience that reinforces their commitment to their customers. GDS has a comprehensive suite of business process mnanaged services that address a wide range of back office requirements.

• Applications processing
• Claims processing
• Remittance processing
• Correspondence handling
• Business information analysis

Delivering excellence in enterprise communication management

Enterprise Communications Management (ECoM) helps organisations achieve their goals by managing the complex network of communications requirements throughout their enterprise.

ECoM comprises of people, process and technology and it focuses on all of the communication needs within an enterprise, both internal and external. It delivers a component based managed service platform that can be deployed dynamically and flexibly to deliver measurable benefits to stakeholders throughout the enterprise.

For marketing: we can help maximise return on investment by helping you execute cost efficient, high quality campaigns across multiple channels.

For finance: we can help reduce internal and external document related costs by leveraging our economies of scale and improving productivity.

For operations: we can manage any or all aspects of the communication life cycle through a component based managed service platform which reduces costs and optimises processes.