White Papers

Working in conjunction with its industry partners, chief executive officer provides an extensive library of white papers discussing the most pressing issues and innovative solutions in the industry.

Latest White Papers

Hangzhou - An Outsourcing Model City in China Great-Idea Business Resources Company Hangzhou, the capital of Zhejiang Province, is the provincial centre in economy, culture, science and education. It is one of the 21 Outsourcing Model Cities in...

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Hang Zhou East Software Park Great-Idea Business Resources Company Hang Zhou East Software Park is an important part of the 'Heaven Silicon Valley' technology construction of HangZhou. It is also a national park in...

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Real-Time Fraudsters Detection using Nuance Voice Biometrics FreeSpeech
Nuance Communications UK This document provides an overview of Nuance Voice Biometrics fraud detection capabilities. Nuance Voice Biometrics Product Suite implements a wide range of security measures to protect...

Voice Biometrics 101
Nuance Communications UK An introduction and overview of voice biometrics for customer Introduction to Voice...

The Gateway to Intelligent Virtual Assistants
Nuance Communications UK How to get started transforming the web customer experience with...

Windstream Reinvents Its Online Customer Experience with Nuance’s Nina™ Web
Nuance Communications UK Innovative virtual assistant technology achieves 72% first contact resolution rate in only three...

Business Continuity Challenges in the Multilingual Contact Centre Environment
Mindpearl Business Continuity (BC) and Disaster Recovery (DR) can mean life or death for any organisation and this is every bit as true in the multilingual contact centre...

Key Factors to Consider When Choosing an Outsourcer for Your Contact Centre Services
Mindpearl Since outsourcing first became popular, locations such as the Philippines and India have dominated the market with possibilities of low rates and reduced operational...

Cloud Computing for Business: Public, Private or Hybrid?
Bluecube Technology Solutions Cloud computing is transforming the way we...

Life Sciences Industry: Location Choice – an Important Success Factor
Aargau Services Life sciences is one of the strongest sectors in Aargau because of the number of qualified staff who are...

ICT Industry: the Choice of Location – an Important Success Factor
Aargau Services The ICT cluster in Aargau benefits from the dynamics and strategic location of the...

Education, Research and Development in Canton Aargau
Aargau Services Canton Aargau is home to numerous renowned research institutions. Many of the leading Swiss institutions of higher learning are...