Mahindra Satyam BPO - BPO Manufacturing Support, Geospace, Visualisation, Telecom and Artwork, and Pack Management

Mahindra Satyam BPO focuses on high-end services at the core of the customer organisation. Our philosophy of delving deep into the customer's business and suggesting consistent process improvements has helped us create strong relationships.

Today, Mahindra Satyam BPO leads in the speciality space, offering services in manufacturing support, geospace, visualisation, telecom and artwork, and pack management to Fortune 500 companies.

End-to-end BPO service provider

We have time and again anticipated and exceeded customer expectations, and our testimonials speak volumes about it. Powered by a combination of domain expertise, operational excellence, process skills and superior technology, Mahindra Satyam BPO is one of India's leading integrated end-to-end outsourcing service providers, aw well as the world's first company to be certified at e-sourcing capability model (eSCM) level five.

Ranked the number two BPO globally in Brown-Wilson Group's 2008 Black Book of Outsourcing, we have built a robust organisational framework that assures our stakeholders — associates, investors, customers and society — of the highest quality standards at different stages of the relationship. If there is one aspect that differentiates us in the market place, it is our commitment to striving harder and adding value to our customer's business.

Engage with us to experience outsourcing at its very best.

Business outsourcing benefits

Mahindra Satyam BPO offers a wide range of outsourcing solutions and services that help companies:

  • Focus more on their core competencies
  • Cut costs substantially
  • Improve efficiency levels
  • Reduce time to market
  • Free up resources
  • Enhance productivity
  • Improve profitability

High-end, non-voice BPO services

Our service offerings include much more than 'conventional' BPO. Unlike other BPO companies that focus either on one or a few industries, or a few service offerings across all industries, Mahindra Satyam BPO has proven expertise in a wide set of service offerings across all industries. We have provided high-end, non-voice services to multiple customers across industries such as manufacturing, pharmaceuticals, GIS, media and others.

Our service offerings include:

  • Animation and 3D modelling
  • Artwork and pack management
  • Clinical research
  • Finance and accounting (FAO)
  • Global enterprise technical support
  • Human resource outsourcing
  • Insurance claims management
  • Knowledge process outsourcing
  • Platform business process management
  • Platform business process outsourcing
  • Procure to pay
  • Warranty management

Integrated IT and eSCM BPO

Why use Mahindra Satyam BPO?

  • Integrated IT-BPO provides for faster ROI and better TCO
  • Customer satisfaction score of 87% against industry benchmark of 82% (from the Global Contact Center Benchmarking Report 2008)
  • 94% of business-critical SLAs (600) are green
  • World's first BPO service company to achieve eSCM-SP capability level-five certification
  • All processes are built around six sigma and eSCM

Key BPO customers

Mahindra Satyam BPO has enduring partnerships with some of the world's leading organisations across a range of industries. Over 60% of our customers are Fortune 500 companies.

Our customers include:

  • Two of the world's top five pharmaceutical companies
  • One of the largest telecommunications companies in the world
  • A global leader in geospatial services
  • A leading publisher of scientific, technical and health publications
  • One of the world's largest integrated energy companies
  • A leading player in the services space in India

Contact Details

Mahindra Satyam BPO
Level 5, Phase II, Cyber Pearl
500 081, AP
+91 40 6636 1300
+91 40 6636 1309

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