Contributor: Jamie Craig

Jamie Craig, Consultant, Cape Consulting

Jamie Craig

Jamie Craig is a consultant with the service excellence consultancy, Cape Consulting.

Cape Consulting is a consultancy which is dedicated to assisting client organisations to effect major improvements in the quality of their customer service without adding capital costs.

Ever Been Inspired by Mr and Mrs Average?
Mr and Mrs Average, with their average-priced house and car and two-point-four children don't resemble anyone I know. By their very nature the Average family are fairly dull and uninspiring....