Contributor: Pat Wellington
Pat Wellington, Author, Effective Customer Care
Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page.
Management that Engages
Management consultant Pat Wellington explains how to create a positive team culture that delivers...