Delivering Contact Center Results through Multivendor Management25 November 2008 by EDS
To compete and succeed in today’s service-driven environment, more and more companies rely on multiple vendors to deliver contact center services and solutions. This multivendor approach can yield positive results, but it also presents significant complexity and management challenges.
By leveraging sophisticated and proven management principles, organizations can successfully govern multiple service providers in the demanding contact center environment.
Delivering Contact Center Results through Multivendor Management