In a move seen as increasing group synergies and customer centricity, Edelweiss Air is following Swiss International Air Lines by moving its global call centre services from Zurich to Mindpearl in Cape Town, effective from April this year.
Nils Flaatten, CEO of Wesgro, the Western Cape's destination marketing, investment and trade promotion agency, welcomed the news of an additional investment in Cape Town.
"Edelweiss Air currently has two direct flights into Cape Town from Zurich airport. These flights have been well subscribed and have contributed to an increase in Swiss tourist arrivals in the city. The airline has increased its commitment to the destination by investing in the Cape Town-based call centre. This investment taps into the city of Cape Town's strong BPO sector and makes Edelweiss Air the second international airline to do so. Capetownians will now man this call centre and deliver high class services to Edelweiss' international passengers."
"South Africa has become the location of choice for many of the world's leading businesses and was recently recognised as the Offshoring Destination of the Year in the National Outsourcing Association awards," explains Fiona Meijer-Innes, general manager of Mindpearl Cape Town.
"At Mindpearl we are looking forward being a part of Edelweiss Air's rapidly developing business."
Mindpearl is a specialist, global, unilingual and multilingual outsource contact centre provider, delivering customer service, sales and business process solutions operating from Cape Town since 2001.
Further centres can be found in Brisbane, Barcelona and Suva, Fiji. Edelweiss Air passengers based in South Africa can continue using the local SWISS customer service number 0860 040506.
The international Edelweiss Air customer service number is +41 (0) 848 333 593. The leisure airline has operated seasonal non-stop services since 2011 between Cape Town and Zurich using the Airbus A330-200. It is a 100% affiliate of SWISS and therefore belongs to the Lufthansa Group transporting more than 1.2 million passengers a year to 50 destinations in more than 30 countries worldwide.
