Chicago and London – RR Donnelley & Sons (NYSE:RRD) has announced that its Global Document Solutions (GDS) offering, a leading provider of outsourcing services for customer communications management, has launched ECoM™ (Enterprise Communications Management), an innovative multi-service solution. ECoM provides a complete range of outbound and inbound outsourcing services to optimise the preparation, production, delivery and processing of customer communications across multiple channels including documents, email, web and SMS.
ECoM manages all aspects of the customer communication lifecycle through an integrated managed service platform. By closing the loop of outbound and inbound customer communications, organisations can enhance operational efficiencies, improve effectiveness and reduce costs.
Mike Gordon, managing director at GDS (UK and Ireland) said, "We developed ECoM in response to growing demand for multi-service and value-adding solutions, backed by best-in-class consulting, project management and client support services. ECoM allows organisations to more effectively handle their entire customer communications management lifecycle. The component-based nature of the solution enables users to select from a broad portfolio of services to meet their exact needs."
"In this challenging economic climate companies are recognising that re-aligning and optimising they way in which they communicate with their customers is a critical success factor. To this end we also provide high quality consulting services to ensure that our solutions are implemented with a full understanding of our clients' unique requirements and goals."
The outbound communication services which GDS offers via ECoM include marketing services management, creative and presentation services, print management, office communications management and transactional printing. The comprehensive inbound services offered include back office processing (application, correspondence and payment processing) and content management (indexing, data processing and analysis, and document archiving and retrieval).