London - RR Donnelley, a leading provider of outsourcing services for customer communications management, has been awarded a new contract to provide all customer forms, printed marketing materials and company stationery to the world’s leading transport operator, FirstGroup.
First is Britain's largest bus operator, Britain's largest rail operator and the largest provider of student transportation in North America. RR Donnelley has worked with First for the past eight years, providing marketing print, forms and stationery print and distribution, working under three separate contracts. First decided to combine the three areas of service into one contract and put it out to tender. Awarding all these print services to a single supplier would give greater control over document management and substantially reduce both production and administration costs.
Following a competitive pitch, RR Donnelley has been selected to manage the printing and distribution of all UK printed marketing material and customer forms for First, as well as printed company stationery. The company was awarded this contract based on its comprehensive communications outsourcing experience, underpinned by its proven project management skills and customer service. Combining all three services under one contract boosts the efficiency of document delivery and brings significant cost savings to First. In addition, business resilience is substantially improved, as RR Donnelley has the ability to adapt the contract to meet First's specific requirements at any time.
Fred Pollock, managing director at RR Donnelley's Global Document Solutions in Scotland, said: "We are delighted to have secured this new contract with FirstGroup as it allows us to deliver the benefits of an integrated enterprise communications management (ECoMTM) platform. We constantly review the services we provide to the company in order to evolve the contract to meet its needs, which means we can deliver real cost savings without compromising on flexibility."
Paul Stapleford, group purchasing manager at FirstGroup, said: "When we went out to tender on the contract we scored each submission on a number of criteria – technical aspects, experience and competitiveness. RR Donnelley's Global Document Solutions had both the experience and competitiveness that we were looking for, as well as the ability to add value and adapt to our needs going forward. We have enjoyed a good working relationship with RR Donnelley and are greatly impressed with its customer service and project management abilities."